Brother HL-L3280CDW Wireless Compact Digital Color Printer with Laser Quality Output, Duplex, Mobile Printing & Ethernet | Includes 2 Month Refresh Subscription Trial¹,Works with Alexa | Ethernet connectivity, Mobile printing

4.6

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What Customers Say

John Q. Public

"Purchased this as my first laser jet printer as a replacement for an inkjet. Inkjet wasn’t getting used a lot and the printer head dried..."

Olga

"Only day one using it but so far VERY happy with it. Setup was very easy and quick, absolutely no issues with WiFi connection and..."

Elle S

"From day one of unboxing this printer it never worked right. First it was lines through the documents even on the highest quality setting, then..." "From day one of unboxing this printer it never worked right. First it was lines through the documents even on the highest quality setting, then within a few weeks more errors began, like a total refusal to print for no apparent reason with the data being received on the screen, but just a lazy printer that never would work. When it did print, it splattered ink onto the document. We ended up using it for a kids printer so they could just get non-essential docs printed, but then it stopped doing any printing at all about 6 months in. When I contacted support, I had to jump through hoops to prove we were having problems, often getting disconnected because they wouldn't wait more than a minute to let us do the time consuming tasks they asked us to "check" or do. When I finally had enough and asked to simply get a return form to fill out, the agent told me the problem is the "drum" unit (even though I clearly told them about multiple problems-- not just the drum error). He then said "drum units are consumables, and we do not cover the replacement". When challenged on the other issues it was a brick wall-- several agents in, and they would not give any options to return the printer that has never worked right. I asked for contact information to file a complaint to the corporate office, and they brick-walled that as well telling me they would "contact me". Yeah right. In the meantime I am just going to file reports to the BBB and review sites since they can't help customers when it really counts. They do not stand behind their products and the warranty is not real-- they will use any excuse to not replace your printer under warranty. Get ready to be highly annoyed and offended as your money is thrown in the trash with this printer. To make matters worse, the ink toners exploded all over the inside of the printer, so even if I wanted to continue to troubleshoot on my own there is ink all over the inside of the unit (and my rug now). I cleaned it once thoroughly, and it happened again the next day. Unbelievable piece of junk."

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